Telephony System (Cloud-based), Instant Messaging, Soft Phones, Mobile App
Robust cloud-based Telephony system which offers the following features
Soft Phones that can be used from any company laptop/desktop/Thin Clients to enable Internal company dialing/branch dialing using 4 or 5 digit extension dialing
Local/Long distance and international dialing capabilities
Headsets (Cost of High Fidelity Headset 80USD per user)
Mobile App that one can do 4/5 digit dialing into the company whilst outside the company walls
Voicemail System
Group Chats and Collaboration
Text Messaging via Instant Messaging Platform
Includes Standard Communications Solution package plus additional features as listed below
Multi-Channel engagement and communication integration
Voicemail to Email Capabilities.
Automated Customer Survey option/Net Promotor Score - NPS)
Comprehensive Helpdesk solution (M-F 8AM-5PM)
Advanced collaboration Tools
per User/ month + one-time implementation fee.
Includes Premium Communication solution package plus additional features geared towards Call Center operations and efficiencies.
Video enabled endpoints (one-time pricing of 200 USD per unit)
Recording of calls and video communications
Retention of recorded voice and video up-to 3 months
Call Center Capabilities (Queue calls, Listening in, Coaching, comprehensive and details reporting/dashboards on real-time performance of team)
Intelligent Reporting tools including dashboards, weekly mailed reports on performance of team/ individuals/groups
API Integration of Raw data with other systems like SAP HANA, Helpdesk solutions
Robust cloud-based Telephony system which offers the following features
24x7 phone/email support, Advance exchange RMA
All Virtualize speaks the business language. We listen to our clients; we conceptualize their language and their vision. Then we come up with a simple-to-use, yet powerful solution that fit their need.
Email : sales@allvirtualize.com